Refill FAQ

Bulk vs Refilling - what's the difference?

Basically, BYOC Co buys in bulk so you don't have to!

Bulk buying means you are buying the most possible. We do offer bulk ordering for a discount on products of 5 gallons or more. Bulk ordering is available for: Dish Soap, Hand Soap, Laundry Products, and Dishwasher Products.

Refilling means you are reusing a container to add products to receive the amount you intend to purchase. The beauty is you can save containers from the landfill, try products before getting more, and budget easily for what you actually need.

What works for you? Depends on your living situation, budget, and so much more.

How do I refill?

  1. Bring a container from home.
  2. Weigh empty containers.
  3. Fill on home and hygeine products.
  4. Re-weigh containers.

    View more on how to refill.

erm...I didn't bring a container. What do I do?


We have a small free container shelf that is typically filled with donated containers from our community. These containers are sprayed with Isopropyl Alcohol to sanitize and pre-weighed, ready for you to refill.

We also have containers for purchase.

What kind of containers should I bring?

Bring any clean and dry container with a secure lid. Empty jelly jars, kombucha bottles, or take out containers will work. Some of our products are better suited toward glass (e.g. citric acid) but plastic containers work just as well.

What is available for refill?

We have over 60 available products for refill related to home and hygiene. We do not carry food items. See our products page for current availability.

However, new formulations and technology are stretching our imaginations for eco-friendly household goods. We carry a wide-variety of liquids and powders, but also tablets and bars!

Our top sellers are:

  • Laundry Liquid
  • Dish Soap
  • Hand Soap
  • Shampoo & Conditioner
  • Dishwasher Tablets

Where do the bulk plastic containers go when they are empty?

Those part of closed-loop systems will go back to the manufacturer to be cleaned, sanitized, and refilled AGAIN!

Many are refilled again to fulfill bulk orders. Some are given to community members for reuse.

Since we are not 100% closed loop, the answer to this question is–it depends. Anything that comes in a 30 gallon or 55 gallon drum can be cleaned and refilled over and over again. For 5 gallon and 1 gallon containers that we cannot return, we collect them for a bit until we can offer a bunch up to the community for reuse. This is so folks who were anticipating buying buckets for park clean ups, composting, or home projects, can reuse our buckets rather than purchase new ones.

What are closed-loop systems?

Closed-loop means that a supplier will take back the product container as part of a sanitize and reuse model. For local suppliers, we trade-in during our next delivery. For others, we ship containers back to the supplier. Our suppliers will clean, sanitize and recirculate our bulk containers, preventing them from reaching a landfill. When one is ready to retire, we will ensure that they are properly repurposed or recycled.

Will refilling save me money?

Typically, refilling can come along with a more intentional lifestyle. ***Caution! You may start only buying what you need!***

But in all seriousness, sometimes yes and sometimes no. We look deeply at product pricing to ensure we are receiving the best rates while discovering products that are:

  • Closed-loop or reduced packaging
  • Made with sustainable values
  • Using quality ingredients

Most of our products have comparable prices to comparable products. However, no we are not cheaper than cheaply made or lower quality ingredient products.

In-store you will find many cost comparisons due to the concentrated nature of some products.

Why should I bother with all of this?

  • Saving containers from the landfill and recycling systems is one benefit. Our resources are strained and these systems are overloaded. Much of our packaging waste will outlive many human lifetimes and we can avoid it by refilling.
  • You get to shop locally and support our local economy. Not only do you support us but the suppliers around Michigan and the United States.
  • You can trust that the products have ingredient-transparency, are work and effective, also support sustainable missions and values.
  • You might get to pet Lucy.



Product FAQ

Is *insert product here* currently available?

Give us a call or text at 734-273-9246 for real-time product availability.

Does it have ... (SLS, animal-products, coconut, etc.)?

All products are labeled in-store and online with full ingredient lists. See products listings.

Does everything have a scent?

For all of our products, we carry an unscented option.

For any scented products, we look for those that utilize essential oils or phthalate-free fragrances.

How do your manufacturers package and ship products?

We look for sources that:

  • are as local as possible to reduce shipping
  • support refillable products and bulk purchasing
  • use paper or reusable packaging
  • support closed-loop systems
  • integrate sustainability into their missions and productions

Do you make any products in-house?

Yes! We currently make:

  • Laundry Powder
  • Oxygen Booster Powder
  • Dishwasher Powder
  • Cast-Iron Conditioner
  • Dry Shampoo
  • Shower Steamers
  • Bath Fizzies

Why should I avoid ... (parabens, scents, plastic, etc.)?

There are many reasons to avoid certain ingredients and manufacturing practices. Most are due to heath concerns, environmental impact, or simply personal.

Ultimately, we are looking for the most basic, effective, earth- and human-friendly products while reducing our waste! We are not scientists nor experts on all ingredients or product-impacts. However, you can trust that we are diving deeply into supporting the products and suppliers we carry in order for you to receive the most sustainable option.

eek! My bamboo product is discolored - what should I do?

In between uses, it's important to let bamboo products fully dry. It is also recommended to replace toothbrushes and kitchen brushes every 3 months. To extend the life and sanitize these types of brushes, soak in vinegar for 10 minutes and rinse with hot water.

Thankfully, the products we carry are biodegradable and will compost.

Online Ordering FAQ

Do you ship?

We ship all products that are pre-packaged or package-free.

Due to the unpredictable nature of shipping in refilled containers, we do not ship our bulk goods.

We currently ship across the United States.

What are the local pick up options?

Customers may order products online for pick up:

  • in-store during open hours
  • at the Saturday Ypsilanti Farmers Market

Do you offer local delivery?

Yes! Local delivery is now available up to 25 miles!

Shop all products and receive them right at your doorstep. Place an order online, set out your BYOC empty containers, receive your refills, reduce waste!

Deliveries will occur every two weeks. Subscription settings are also now available; set your schedule and receive your refill necessities automatically.

See more information on local delivery.

Customer FAQ

Do you stock businesses?

Sure do! Plenty of local businesses refill at BYOC Co.

Ready to convert your business or workplace into a low-waste space?

AirBNBs, fitness studios, small offices, etc. enjoy 20% off bulk purchases (2 or more gallons).

Can I donate containers to the free shelf?

It's best to give us a call before heading in to be sure we can accept your containers as well as follow these guidelines:

  1. Containers must be CLEAN and DRY including removing labels and sticky residue. If the container has any lingering scents, we will not be able to accept.
  2. We prefer containers that are around 20 oz or less. However, these larger containers are AMAZING at being repurposed. Bulk containers (ie. large coffee canisters, large laundry jugs, etc.) typically sit on the shelves the longest. Many of our products are concentrated therefore a large amount is not desired.
  3. Limit of 5 containers donated per customer per visit.
  4. There is sufficient room on the shelves.
  5. BYOC Co staff reserve the opportunity to refuse containers if they do not follow these parameters. You must take them with you if we cannot accept them.

I can't get to your shop! How can I order?

Why do I randomly receive $5 off?

We have a loyalty points system! When you checkout, we ask our name or email during your transaction. That is linked to an account accumulating points as you shop with BYOC Co.

  • Spend $100 on refills, and receive $5 off coupon.
  • Coupons never expire and can be stacked.
  • Other ways to earn include signing up on our website for 200 points and/or following us on Instagram for 50 points.

How can we support you?

  • Like us on socials; engage with our posts.
  • Tell your friends; or better yet bring them in and receive $5 off for carpooling.
  • Post our business card on bulletin boards.

I found you online and I'd like to find my local refill shop, is there one near me?

There are a few resources available:

https://refillmap.com/

https://refill.directory/

What is your return policy?

We do not offer refunds or returns on any of our refill items. If you are not satisfied with a product, please consider passing along to a friend who may enjoy, or a local shelter. Unused items in their original packaging can be returned within 30 days of purchase.

Do you offer any recycling or composting services?

Not at the moment!